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SHIPPING POLICY

At NUMBER ONE STAND, we are committed to providing a reliable and convenient delivery service for our valued customers. Our delivery policy outlines the terms and guidelines to ensure a smooth and satisfactory delivery experience:

  1. Delivery Areas: We offer delivery services to specific areas within Kuwait. Please check our website or contact our customer service team to confirm if your location is within our delivery coverage.

  2. Delivery Timeframes: We strive to deliver your Products in a timely manner. Delivery timeframes may vary based on factors such as order volume, traffic conditions, and weather conditions. We provide estimated delivery times during the checkout process, and our customer service team will keep you informed of any significant delays.

  3. Order Placement: You can place your products order through our website or by contacting our customer service team. Please ensure that all the necessary information, including your accurate delivery address and contact details, are provided during the order placement process.

  4. Delivery Charges: Delivery charges may apply based on your order total or distance from our store. These charges will be clearly communicated to you during the checkout process. We may also offer free delivery promotions from time to time, which will be subject to specific terms and conditions.

  5. Delivery Confirmation: Once your order is successfully placed and scheduled for delivery, you will receive a confirmation notification, either through email or SMS, with the details of your order and the estimated delivery time.

  6. Receiving Your Delivery: It is important to ensure that someone is available to receive the delivery at the specified delivery address. Our delivery personnel will make reasonable efforts to contact you or the designated recipient upon arrival. If no one is available to receive the delivery, we may need to reschedule the delivery or charge a re-delivery fee.

  7. Order Accuracy and Quality: Our team takes utmost care in preparing and packaging your product order to ensure accuracy and quality. We strive to provide you with high-quality products. If you find any issues or discrepancies with your delivered items, please contact our customer service team immediately for assistance.

  8. Return and Refunds: Due to the nature of perishable personal care items, we may not accept returns for such products unless there is a quality issue. If you have concerns about the quality of any delivered items, please contact our customer service team within a reasonable timeframe for resolution.

  9. Force Majeure: In exceptional circumstances beyond our control, such as natural disasters, extreme weather conditions, or government-imposed restrictions, delivery services may be disrupted or delayed. We will make reasonable efforts to notify you and minimize any inconvenience caused.

Please note that our delivery policy is subject to change, and we encourage you to review the most up-to-date information on our website or contact our customer service team for any specific queries or concerns related to the delivery of your product order.

RETURN POLICY

At our store [NUMBER ONE STAND] in Kuwait, we strive to provide you with the best products and service. If you are not satisfied with your purchase, please review our return policy guidelines below:

 

  1. Eligibility for Returns: We accept returns on certain products, subject to the following conditions:

    • Perishable items: Due to safety and hygiene regulations, we do not accept returns or exchanges on perishable items, such as beauty care and cosmetic products.

    • Non-perishable items: Non-perishable items may be eligible for return within a specified timeframe if they are unopened, unused, and in their original packaging.

  2. Return Timeframe: You must initiate the return process within 14 [Fourteen] days from the date of purchase. Please note that returns requested after the specified timeframe may not be accepted.

  3. Proof of Purchase: To process a return, you must provide a valid proof of purchase, such as the original receipt or invoice. This helps us verify the purchase details and facilitate the return process.

  4. Return Procedure: If you wish to return an eligible item, please follow these steps:

    • Contact our customer service team to initiate the return process. Provide them with the necessary details, including the product name, purchase date, and reason for the return.

    • Our customer service team will guide you through the return process, which may involve returning the item to our store or arranging for a pickup.

    • Ensure that the item is securely packaged in its original packaging, along with any accessories, manuals, or promotional materials that came with it.

  5. Refunds and Exchanges:

    • Refunds: Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

    • Exchanges: In certain cases, exchanges may be offered for eligible items. Please contact our customer service team for more information on the availability of exchanges.

  6. Exceptions: The following items may not be eligible for returns or exchanges, unless they are defective or damaged:

    • Items without their original packaging or missing parts.

    • Items that have been used, opened, or tampered with.

  7. Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or issues with your purchase, please reach out to our customer service team. We will be happy to assist you and find a suitable solution.

Please note that our return policy may be subject to change based on specific product categories, promotions, or local regulations. For the most up-to-date information, please refer to our website or contact our customer service team. We appreciate your understanding and cooperation in adhering to our return policy guidelines.

PAYMENT METHOD

At NUMBER ONE STAND, we offer various payment options to ensure a convenient and secure shopping experience for our customers. Please review our payment policy guidelines below:

  1. Accepted Payment Methods: We accept the following payment methods:

    • Cash: We accept cash payments in Kuwaiti Dinar (KWD) for in-store purchases.

    • K-Net and Credit Cards: We accept major debit and credit cards, including Visa, Mastercard, American Express, and other locally accepted cards.

    • Mobile Payment Apps: We may also accept payments through popular mobile payment apps in Kuwait, such as HESABE Payment Gateway.

  2. Payment Currency: All transactions must be conducted in Kuwaiti Dinar (KWD). We do not accept payments in foreign currencies.

  3. Online Payments: For online purchases, you can securely make payment through our website or mobile app using your preferred payment method. We utilize secure payment gateways and encryption protocols to safeguard your payment information.

  4. Payment at Checkout: When making an in-store purchase, proceed to the checkout counter with your selected items. Our staff will scan the items and provide you with a detailed invoice that includes the total amount payable.

  5. Payment Terms:

    • Immediate Payment: Payment is expected at the time of purchase or checkout. Please ensure that you have the necessary payment method and funds available to complete your transaction.

    • Prepayment: In certain cases, such as online or delivery orders, full or partial prepayment may be required before your order is processed.

  6. Receipt and Proof of Payment: Upon completion of your payment, our staff will provide you with an itemized receipt as proof of payment. Please retain this receipt for your records and any potential future inquiries or returns.

  7. Payment Disputes and Refunds: If you encounter any issues or discrepancies with your payment or have concerns about the accuracy of the charges, please contact our customer service team immediately. We will investigate the matter and, if necessary, initiate the appropriate refund or resolution process.

  8. Pricing Accuracy: We strive to maintain accurate and competitive pricing for our products. In the event of a pricing error or discrepancy, we reserve the right to correct the price and inform you of any changes before finalizing your payment.

Please note that our payment policy may be subject to change based on local regulations and industry standards. For the most up-to-date information, please refer to our website or contact our customer service team. We appreciate your understanding and cooperation in adhering to our payment policy guidelines.

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